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Just pop your question below to get an answer.

How do I contact Customer Support live agent or speak with you on chat?

To start a chat with support:

  1. Tap on your profile picture or initials (left top corner).
  2. Open Help section.
  3. Choose a relevant category.
  4. Select a topic you need a help with.
  5. If the article doesn't solve your problem, tap Chat with us button.

You'll speak to our chatbot, Rita. If she can't help you, you'll be redirected to one of our agents.

Ultra customers have access to our 24/7 outbound phone support service, which you can access through your Revolut app, currently in English only.

Alternatively, you can use our anonymous chat by tapping on Forgot your passcode? on the login screen, you'll need to fail a selfie or document verification 3 times.

Please continue using your old phone number until we confirm the new one has been updated on your account.

Email us to For quicker response, we recommend reaching out via chat instead of email.