What if the app is telling me I'm not covered when I think I should be?
Please ensure your location services are turned on. If it still doesn't work, please chat to us within the app.
The cover indicator within the app always remains subject to you and your companions meeting requirements within the Terms & Conditions.
Paying per day
- What if the app is telling me I'm not covered when I think I should be?
- What if the app is telling me I'm covered when I think I should not be?
- What if my phone is broken, lost, or stolen while on holiday?
- What if I don't manage to connect to the internet within 24 hours of starting my trip?
- What if I have insufficient funds in my account while on a trip?
- When does my Pay-per-Day travel insurance cover start?
- How does Pay-per-Day travel insurance work?
- Am I covered by Pay-per-Day travel insurance if I forget to take my phone with me?
- Am I covered by Pay-per-Day travel insurance if I disable location services on my phone?
- Why are there different prices for different regions for Pay-per-Day travel insurance?
- What countries are in 'Europe'?
- What countries in 'Rest of world'?