How can we help?

Get the answers you need for any issues or questions you may have. Our Help center is here to provide support and solutions for you.

Why haven't I received my Referral Campaign reward?

Your invitee has to complete all necessary steps before the campaign deadline.

Check their progress and campaign deadline date on Referrals main screen:

✅ Green check marks mean completed. If you have not received the reward yet, do not worry, it may take a few days to be processed.

🕘 A grey clock symbol means incomplete, but there's time to finish the step.

🚫 A grey "no entry" symbol means they missed the deadline. Unfortunately, in this case you are not eligible for the reward.

A full list of Referral conditions can be found here.

For T&Cs go to Referrals main screen → scroll down → Terms & Conditions).