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Topics
Personal · RevPoints · eSIM · Mobile Plan

Managing a failed mobile number transfer

Number transfer fails

If the transfer of your number from your previous provider to your Revolut mobile plan is unsuccessful, we will notify you within the app via a notification banner. Alternatively, you can check the status and reason for failure by going to 'Plan details' and selecting 'My numbers'.

Common reasons for transfer failure

  • Mismatched information: details provided in your transfer request must match the information on file with your previous provider
  • Incorrect switching code: the PAC you entered is wrong/expired. Reach out to your previous provider to request a new code
  • Locked device: your device must be unlocked

Re-initiate the transfer process

To restart the number transfer, request a new PAC code from your previous provider. Then, tap the notification banner or go to 'Plan details' and select 'My numbers'. For a successful transfer, ensure the PAC code is correct and the details you provide match those held by your previous provider.