Need a hand?

If you’re expecting a bank transfer to your Revolut account, we usually can't track its progress until it appears in your transactions list. How long it will take to reach your account depends on the sending bank. Because this bank handles initiating the transfer, we can't influence its status or processing before it reaches us. However, you can get an estimated arrival date by using our in-app incoming transfer tracker, which you can access via this link.

For any delays, check with the sending bank for updates. Once the transfer arrives, it will be instantly accessible, and you'll receive an automatic notification. For general transfer timeframes, check this FAQ. Remember to only count business days when calculating the expected arrival time (weekends and public holidays don't count).

You can also use our in-app transfer locator to track your transfer. In the Revolut mobile app:

1. Tap on the profile icon in the top-left corner
2. Select 'Help'
3. Select 'Track an incoming transfer'

Timeframe has not passed

If the timeframe has not passed, and the transfer is expected to arrive later, there is no need to worry, and it will be processed in due course.

• Once the transfer arrives on our end it will be visible in-app right away, but we don't have visibility on transfers that haven't reached Revolut yet — even if they've left the sender bank
• We'll notify you as soon as the transfer arrives 

In the meantime, wait until the suggested transfer date. If the transfer doesn't arrive by the suggested date, see the guidance below.

The timeframe has passed

If the timeframe has passed and your transfer hasn't arrived, check your other currency accounts to see if the transfer was received in a different currency. If not:

1. Request a transfer confirmation document from the sending bank (most banks can generate this confirmation as a PDF). If you have any difficulty getting it, it's best to reach out to the sending bank's customer support team for help
2. Double-check that the details on the confirmation match the details on your Revolut account
3. Ask your bank to locate the transfer
4. If the sending bank has confirmed that the transfer has arrived, let us know and provide us with the transfer confirmation document, so we can help you locate it

My transfer reached my account but it's pending

Transfers to your Revolut account may be pending because we didn't receive all the information we needed from the sender's bank. Additionally, your transfer may need to be reviewed due to regulatory requirements. Don't worry, this is standard procedure, and we'll let you know if more information is needed from you.

In most cases, pending transfers are eventually processed after 72 hours. If your transfer has been pending for more than 5 business days, request live support by typing 'Live agent' in the chat.

My transfer reached my account but was reverted

If your transfer was reverted, it could be for a number of reasons, such as missing information (like a reference number) or a request to provide missing information about your Revolut account. To learn more about reverted transfers, check this FAQ.

Check if you have any limitations on your account. If your identity document has expired, we may require you to upload an up-to-date one before you can receive transfers. These limitations will apply 12 months after your document's expiry date. To upload an updated document, simply follow the steps in this FAQ.