What should I do if a transfer doesn't arrive to my Revolut account?
If you haven't received your transfer, please follow these steps:
- Check if the transfer timeframe has passed (For the timeframes, tap here), most transfers are not executed during weekends or bank holidays.
- Check if the transfer was received in a different currency on the Home screen.
- Obtain transfer confirmation from sending bank with name, IBAN, date, and amount; ask for 'MT103' for SWIFT transfers.
- Match the details on the transfer confirmation with the account details in-app; contact sending bank if the details don't match.
- Request the sending bank to locate the transfer; only they can initiate an official inquiry.