I want to cancel my transfer to a bank account
Once a transfer has been processed, it cannot be cancelled as the money has already been sent.
Most common cases for cancellation:
- Account is closed, or incorrect details were used: The transfer should bounce back to your account within 5 working days for local transfers and up to 20 for SWIFT.
- Transfer sent multiple times by mistake: the easiest way to retrieve the funds is to ask the recipient to pay back the duplicated transfers.