How can we help?

Get the answers you need for any issues or questions you may have. Our Help center is here to provide support and solutions for you.

I want to cancel my transfer to a bank account

Once a transfer has been processed, it cannot be cancelled as the money has already been sent.

Most common cases for cancellation:

  • Account is closed, or incorrect details were used: The transfer should bounce back to your account within 5 working days for local transfers and up to 20 for SWIFT.
  • Transfer sent multiple times by mistake: the easiest way to retrieve the funds is to ask the recipient to pay back the duplicated transfers.