My beneficiary has not received my bank transfer, What can I do?
If your beneficiary has not received your bank transfer, verify if the timeframe has been exceeded (To check the timeframes, tap here).
If it has not, sadly, there is nothing we can do to speed up the transfer. However, if it has been exceeded, confirm the transfer details with your beneficiary and provide them with the transfer confirmation (To check how to download it, tap here). If the transfer was returned to you but is not visible in your account, request a confirmation from the beneficiary's bank and contact us.
Additionally, you can tap on the transfer to check its status in the transfer tracker.