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More help with a Direct Debit

Direct Debit failed or reverted

You can check the reason your Direct Debit failed or was reverted by tapping on it in your 'transaction history'.

Dispute a Direct Debit

Tap on ‌the Direct Debit in your 'transaction history' and choose the relevant option for incorrect, duplicate, or unrecognised transfers. You can then follow the prompts to dispute the Direct Debit.

Insufficient funds for a Direct Debit

If there's not enough money in your account or assigned pocket, the Direct Debit will fail. You can contact the merchant to trigger the Direct Debit again, or otherwise initiate a one-time regular bank transfer.