Need a hand?

It means that the recipient’s bank has said that the account name you provided does not match the name they have on the account. This could mean that you are the victim of a scam, so check the details carefully. You will be advised not to proceed with the payment and to check that the recipient is a match and legitimate before proceeding. If you choose to continue to make the payment without updating the payee’s details, and it turns out that your payment is sent to the wrong payee, we may not be able to get your money back.