Come possiamo aiutarti?

Digita la tua domanda qui sotto e ti risponderemo.

Argomenti
Personale · Invio e ricezione di denaro · Pagamenti tra clienti Revolut

Perché non posso inviare denaro a un altro cliente Revolut?

Unverified account

Your account or the recipient’s account need to be verified. For new accounts, the verification process can take a few days to be completed.

Locked or restricted account

If any account (either yours or the recipient’s) has any kind of restrictions, you won’t be able to send or receive transfers.

Internal transfers disabled

If you or your receiver have both toggles in 'Make me discoverable' disabled, all transfers will be blocked. To check whether that option is enabled:

  1. Tap your profile icon in the top-left corner 
  2. Choose 'Account' then 'Privacy'
  3. Enable the toggle next to 'Make me discoverable'

Compliance reasons

Revolut must complete the necessary checks under the law to validate the security of the transfer process.

Insufficient funds

If you lack enough funds to complete a transfer, you won't be able to fulfil a request or send a new transfer. If that's the case, you should 'Add money' to your account.