ヘルプが必要ですか？

We accept a variety of documents to verify your residential address. All documents must meet the criteria outlined in this FAQ in our Help Centre.

Accepted documents

• Drivers License or Certification of Driving History - both sides if the new address is on the back
• Non-JP nationals only: Residence Card or Special Permanent Resident Certificate - both sides if the new address is on the back
• My Number Card - front side only (upload the front side of the document only where the new address is provided, as your My Number number is sensitive information)
• Copy of Certificate of Residence - issued within 6 months. Mask Permanent Domicile, My Number, and Certificate of Residence Code
• Utility Bill Receipt (telephone bill (landline only), electric bill, water bill, gas bill) - issued within 6 months
• National or local tax receipt or tax payment certificate - issued within 6 months
• Social insurance premium receipt - issued within 6 months