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Dispute a card payment

Contact the merchant

Most refunds can be processed by the merchant without a dispute. If you still need to dispute the transaction, make sure to hold onto evidence of the merchant’s response, as this will significantly help your case.

How to dispute a card transaction:

If your direct contact with the merchant is unsuccessful, follow these steps to dispute the card transaction:

  1. Tap the transaction in your history. If you have multiple to report, you will be able to add them in the form
  2. Choose 'I would like a refund for this transaction'
  3. Complete the form