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Contact the merchant

Most refunds can be processed by the merchant without a dispute. If you still need to dispute the transaction, make sure you gather evidence of the merchant's response, as this can significantly help your case.

How to dispute a card transaction

If your direct contact with the merchant is unsuccessful, follow these steps to dispute the card transaction in your Revolut app:

• Go to 'Home' on the bottom menu
• Open your transactions list by tapping 'See all' below your most recent transactions
• Tap the transaction in your transactions list. If you have multiple to report, you'll be able to add them in the form later
• Tap 'Get help'
• Select an issue
• Complete and submit the form