Hoe kunnen we helpen?
When does the refund protection not cover me?
A few situations where the Refund Protection will not cover you are:
- for any item with a purchase price less than €50
- or items purchased outside the country in which your account is registered or Europe
- any animals and plants, consumable and perishable goods, food and beverages
- if the reason for the refund being declined is that the retailer does not accept returns via post
Please see the Terms & Conditions in the app for more details.
You can access them in the app by going to Hub → Insurance → select the type and click on 'All documents'.