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At times, we carry out checks for your financial security and ensure compliance with applicable laws and regulations. We may request additional information or documents, and we could temporarily limit some functions on your account in the meantime. 

We aim to communicate these situations transparently and swiftly. To speed up the process, please reply to our messages and provide the necessary information in-app as soon as possible. To prevent any possible restrictions, take proactive measures like:

• Keeping your identity documents up to date.
• Following our terms and conditions.

Rest assured, we’ll be in touch with an update via the in-app chat or by email. In the meantime, check our blog post on why Revolut restricts accounts to learn more.

Thanks for your patience.