How can I submit a complaint related to my investment account with Revolut?
If you want to make a complaint related to Revolut's trading product, use our in-app chat support. We'll investigate your complaint and try to put things right.
Alternatively, you can make your complaint using this form, or email us at [email protected].
You'll need to tell us your name and give us the phone number and email address associated with your account. We’ll also need details of when the problem arose, and how you'd like us to help.
To know more about how we handle complaints, you can read our Complaints Handling Policy.
What if the proposed solution doesn’t meet my expectations?
We’ll do our best to find the most suitable way of resolving your complaint. If you’re not satisfied with our answer or explanations, you can contact us again to dispute the decision.
If you’re not satisfied with the response from us, you can contact Bank of Lithuania, which investigates disputes between consumers and financial market participants out of court.
Here are the contact details:
- Address: Lietuvos banko Priežiūros tarnyba, Žirmūnų g. 151, LT-09303 Vilnius
- Email: [email protected]
More information about out of court settlement of disputes between consumers and financial market participants is available on this page of the Bank of Lithuania’s website.