I haven't received a refund
How long does it take to receive a refund?
Once a merchant initiates a refund, it will show as pending in your app. It may take up to 5 days for the merchant to process the refund and for it to reflect in your account.
Speeding up the refund process isn't within our control — it depends on the policies of the merchant.
Refund is missing from my app
Refunds may not always appear as expected in your app, making them harder to find. Contact the merchant and ask for some key details which should help you locate the refund in your transaction history. Some questions you can ask the merchant are:
- Did they refund you or revert the original transaction? A refund is a new transaction, while a reverted payment will still display as the original transaction in your app.
- How does the merchant or business name appear for refunds?
- How long should it take for the merchant to process your refund or reverted payment?
Finding out these details will make it easier for you to search through your transactions for the refund or reverted payment.