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Dispute a Direct Debit

Alternative solutions:

If there is an error in a Direct Debit charge, we recommend contacting the merchant directly. They're usually able to resolve difficulties with Direct Debits quickly.

if the solution provided by the merchant isn't acceptable, you can dispute the Direct Debit

Disputing a Direct Debit:

  • In EUR: you have the right to request an immediate refund within 8 weeks from the date your account was debited. If the mandate relating to the Direct Debit wasn’t authorised by you, you can request a refund up to 13 months after the date your account was debited
  • In GBP: you may be eligible to receive a refund under the UK Direct Debit Guarantee scheme

To use both cancellation options, please contact us. To cancel future debits from this merchant, follow these instructions.