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My document isn't matched with an expense

Your uploaded file may not match any expenses because:

  • The expense has already been submitted and can't be edited anymore. We only match against non-submitted expenses
  • Sometimes scanning and matching technology isn't 100% accurate. It's always learning, and its accuracy will improve over time

If the document isn't matched automatically:

  1. Go to 'Hub'
  2. Open 'Expenses'
  3. Select the unmatched receipt and click on 'Match manually'
  4. Select the expense you want to attach the file to