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How do I send my clients invoices?

With an active Merchant account, you can send an invoice to your customers, which easily tells them how much money they owe you for services or products you provided. An invoice is an official way to keep a record of each sale you make, including how much money the customer needs to pay you.

You can issue invoices in English only, but in any of the following currencies: UAE Dirham (AED), Australian dollar (AUD), Bulgarian lev (BGN), Canadian dollar (CAD), Swiss franc (CHF), Czech koruna (CZK), Danish krone (DKK), euro (EUR), British pound sterling (GBP), Hong Kong dollar (HKD), Hungarian forint (HUF), Israeli new sheqel (ILS), Japanese yen (JPY), Mexican peso (MXN), Norwegian krone (NOK), New Zealand dollar (NZD), Polish zloty (PLN), Qatari rial (QAR), Romanian leu (RON), Saudi Riyal (SAR), Swedish krona (SEK), Singapore dollar (SGD), Thailand baht (THB), Turkish lira (TRY), US dollar (USD), and South African rand (ZAR).

To send an invoice to one of your clients, simply:

If you're on the new app interface:

  1. Go to 'Merchant' on the main menu
  2. Access the 'Online' sub-menu and open 'Invoices' tab
  3. Click 'New invoice'
  4. Add or select the client that you want to send the invoice to
  5. Complete the invoice details
  6. Review your invoice (some details can only be edited in invoice settings)
  7. If everything checks out, click 'Send'

If you're not on the new app interface:

  1. Select 'Invoices' on the main menu, or navigate to the 'Hub' and click 'Invoices'
  2. Click 'New invoice'
  3. Add or select the client that you want to send the invoice to
  4. Complete the invoice details
  5. Review your invoice (some details can only be edited in invoice settings)
  6. If everything checks out, click 'Send'

You can also edit unpaid invoices or invoice drafts. However, once you open the 'New invoice' screen, the invoice number is registered permanently. These numbers run sequentially in the order they're created. Incomplete invoices are saved as a draft, but if the invoice draft is deleted, that invoice number is terminated irreversibly.

To check if you're on the new app interface, see this FAQ.