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The ability to cancel a transfer depends on multiple factors like payment type, destination country, and timing. Not all transfers can be cancelled once initiated. To confirm eligibility for cancellation, tap on the transaction from the transactions list to access the transfer tracker. If eligible, a 'Cancel' button will appear on the transfer tracker. If the cancel button does not appear, it means that the transfer is no longer cancellable. When cancellation isn't possible, it's best to request a refund directly from the recipient's bank.

I need to change the transfer details

Changing transfer details is only possible for international SWIFT transfers. However, for local transfersif you've missed or entered the wrong name, the transfer will likely still reach the recipient. Errors in recipient details may result in the transfer bouncing back to your account within 5 working days for local transfers, or up to 20 working days for SWIFT transfers.

We have no visibility on the transfer's progress until it reaches our system, at which point you will see it in your transactions list.

The timing of transfer reversals is determined by the sending bank, and we can't track or influence the status of such reversals.

Recipient's bank can't refund my transfer

We recommend requesting a refund from the recipient directly. If that's not possible, you may be able to request a recall in the Revolut app (for eligible transfers). If your transfer is eligible for a recall try the following: 

1. Go to 'Home' on the bottom menu
2. Find and tap the relevant transfer in your transactions list
3. Tap 'Get help'
4. Select 'I want to cancel my transfer'
5. Tap 'Attempt a recall'

As part of the recall process, we need to contact the recipient's bank to request the reversal of your funds. We can't guarantee a successful recall or how long the entire process will take. This is out of our control as the money has left Revolut and is with the recipient's bank.

If you suspect the transfer you sent was due to fraud, check this article.

Accidentally sent money from your external bank account to another Revolut customer

Since the transfer has been sent from your external bank account to another person's Revolut account, we can't check their account and help you with the reversal. 

Reach out to the sending bank and request the transfer to be recalled from their end to recover the funds.

We don't have the option to take action from our end, but if the sending bank reviews this case and reaches out to us regarding the case, our team will be able to assist them.