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Firemný účet · Cards · Card security

My card is blocked

My card isn’t working

If you believe your card is blocked, this could be due to a number of reasons.

First, we recommend checking the status of your card in the app to make sure it’s not inactive:

  • Go to 'Cards'
  • Choose your card
  • If there are any issues, like in relation to identity verification or a frozen card, you’ll see this explained below the card

If your card is active, it could be that you’ve exceeded your CVV or PIN attempts:

  • Go to 'Cards'
  • Choose your card
  • Select 'Settings' and 'Unblock PIN/CVV'

If your card still isn’t working and your transactions are being declined, follow the steps in this FAQ in our Help Centre.