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Check why your transfer was reverted

1. Go to 'Transfers'
2. Select the reverted transfer
3. Choose 'Get help' at the bottom of the screen for specific troubleshooting steps

Common reasons your transfer was returned

Incorrect account details

Make sure you confirm the details you're using are the right ones for an international transfer.

Unsupported transfer

We can only confirm unsupported countries, but it's possible the specific bank, merchant, or source is unsupported.

Your account may be restricted

If we require additional information from you to unrestrict your account, you'll see an information request banner on your 'Home' screen. Click on the banner to provide details.

When will the sender receive the money back?

• Local transfers: up to 5 business days
• International transfers: up to 20 business days