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© Revolut Ltd 2023

Revolut Payments Australia Pty Ltd (Revolut Australia) (ABN 21 634 823 180) is a company registered in Australia and is authorised by the Australian Securities & Investments Commission (AFSL & Australian Credit Licence number 517589).

Please make sure to read the <a href="https://www.revolut.com/en-AU/legal/">Financial Services Guide</a>, <a href="https://www.revolut.com/en-AU/legal/target-market-determinations">Target Market Determination</a> and <a href="https://www.revolut.com/en-AU/legal/">Product Disclosure Statement</a> prior to deciding whether our products and services are appropriate for you.

The Revolut Cryptocurrency and Commodities products are unregulated products in Australia and are not provided to you under our AFSL.

Any advice given does not take into account your objectives, financial circumstances or needs and you should consider if it is appropriate for you.

Money Transfer: <a href="https://www.revolut.com/en-AU/money-transfer/send-money-to-india/">Send money to India</a> | <a href="https://www.revolut.com/en-AU/money-transfer/send-money-to-indonesia/">Send money to Indonesia</a> | <a href="https://www.revolut.com/en-AU/money-transfer/send-money-to-south-africa">Send money to South Africa</a> | <a href="https://www.revolut.com/en-AU/money-transfer/send-money-to-thailand/">Send money to Thailand</a> | <a href="https://www.revolut.com/en-AU/money-transfer/send-money-to-canada/">Send money to Canada</a> | <a href="https://www.revolut.com/en-AU/money-transfer/send-money-to-the-uk">Send money to the UK</a> | <a href="https://www.revolut.com/en-AU/money-transfer/send-money-to-samoa">Send money to Samoa</a> | <a href="https://www.revolut.com/en-AU/money-transfer/send-money-to-nigeria/">Send money to Nigeria</a>
 
Exchange Rates: <a href="https://www.revolut.com/en-AU/currency-converter/convert-aud-to-inr-exchange-rate/">Transfer AUD to INR</a> | <a href="https://www.revolut.com/en-AU/currency-converter/convert-aud-to-npr-exchange-rate/">Transfer AUD to NRP</a> | <a href="https://www.revolut.com/en-AU/currency-converter/convert-aud-to-usd-exchange-rate/">Transfer AUD to USD</a> | <a href="https://www.revolut.com/en-AU/currency-converter/convert-eur-to-aud-exchange-rate/">Transfer EUR to AUD</a> | <a href="https://www.revolut.com/en-AU/currency-converter/convert-gbp-to-aud-exchange-rate/">Transfer GBP to AUD</a> | <a href="https://www.revolut.com/en-AU/currency-converter/convert-mxn-to-aud-exchange-rate/">Transfer MXN to AUD</a> | <a href="https://www.revolut.com/en-AU/currency-converter/convert-thb-to-aud-exchange-rate/">Transfer THB to AUD</a> | <a href="https://www.revolut.com/en-AU/currency-converter/convert-usd-to-aud-exchange-rate/">Transfer USD to AUD</a>

To check the reason of your failed top-up, go to <a href="https://app.revolut.com/transactions" rel="noopener noreferrer" target="_blank">transactions' section</a>, open your top-up attempt, tap 'Get help' and select your problem to see the exact reason.The most common reasons are:<ul><li> Due to 3D secure - ensure you have good internet connection, your app is updated to the latest version, and try to top up again. If it fails, contact the 'Card Payment' division of your bank to check if they're currently experiencing any issues with 3D secure authentication, and if 3D secure is enabled.</li><li>Due to AVS address mismatch - ensure the postcode of your card's billing address in your bank matches the one provided in Revolut app. You can update it in '<a href="https://app.revolut.com/accounts/topup" rel="noopener noreferrer" target="_blank">Top-up</a>' section → press 'edit' → tap on 'i' → edit the Billing postal/ZIP code. If the address is matching, please <a href="https://revolut.com/app-form/f4275850-99ea-4b88-a6ef-0db90e2ebbad" rel="noopener noreferrer" target="_blank">chat to us</a> and provide a screenshot of your bank statement showing the last card top-up (with matching card confirmation code) done to your Revolut account.</li><li>Due to insufficient funds - if you have enough funds, contact your bank directly to clarify this issue, as it can't be fixed on our side.</li><li><a href="/en-AU/help/adding-money/with-card/what-cards-and-currencies-are-supported" rel="noopener noreferrer" target="_blank">Due to unsupported card</a>.</li><li>Due to the bank declining the transaction - contact the 'Card Payment' division of your bank and explain that you authorise transactions to Revolut to lift the limitations off your card.</li></ul>You can always try to add money via different top-up method: <a href="https://app.revolut.com/accounts/topup" rel="noopener noreferrer" target="_blank">Apple/Google Pay</a> (3D secure verification not required), <a href="https://app.revolut.com/accounts/topup" rel="noopener noreferrer" target="_blank">bank transfer</a> or another <a href="https://app.revolut.com/accounts/topup" rel="noopener noreferrer" target="_blank">bank card</a>.

Adding money

My top-up by card failed

At Revolut, you can choose between several methods to add money to your account:<ul><li> With bank transfer – read more <a href="/en-AU/help/transfers/outbound-transfers/how-do-i-transfer-money-to-my-revolut-account-from-another-bank-account" rel="noopener noreferrer" target="_blank">here</a>.</li><li>With card – read more <a href="/en-AU/help/adding-money/with-card/adding-money-by-card" rel="noopener noreferrer" target="_blank">here</a>.</li><li>With Apple Pay or Google Pay – read more <a href="/en-AU/help/adding-money/with-apple-pay-or-google-pay/with-apple-pay-or-google-pay" rel="noopener noreferrer" target="_blank">here</a>.</li><li>With money from other Revolut users – read more <a href="/en-AU/help/adding-money/with-money-from-friends-or-relatives/requesting-money" rel="noopener noreferrer" target="_blank">here</a>.</li></ul>

How can I add money to my Revolut account?

Common reasons for a card deposit by Apple or Google Pay to fail include:<ul><li>Revolut card attached to Apple or Google Pay - check the last 4 digits of the card you're trying to top-up with to make sure it's not your Revolut card,</li><li><a href="revolut://app/faq?key=question.what-cards-and-currencies-are-supported" rel="noopener noreferrer" target="_blank">Card not supported for top-ups</a>,</li><li>Top-up card limits from the issuing bank's side - may not be visible in your online banking,</li><li>Issues on Apple’s or Google's end - contact Apple or Google Support for further assistance.</li></ul>We also recommend topping up via <a href="revolut://app/faq?key=question.how-can-i-add-money-to-my-revolut-account" rel="noopener noreferrer" target="_blank">alternative methods</a>.

Issues Adding Money with Apple/Google Pay

Unfortunately, we don't accept cash deposits or cheques to your Revolut account at this time.You can always add money to your Revolut account through <a href="revolut://app/topup-method" rel="noopener noreferrer" target="_blank">other methods</a>.

Can I deposit cash or cheques to my Revolut account?

Guide to Adding Money with a Card

Issues Adding Money with a Card

Fees & Limits for Adding Money with a Card

More Help with Adding Money

Add Money with a Card

<h4>How do I add money with Apple or Google Pay?</h4>Tap ‘<a href="https://revolut.com/app/mobile-topup" rel="noopener noreferrer" target="_blank">Add money’</a> and then select <a href="revolut://app/mobile-topup" rel="noopener noreferrer" target="_blank">Apple Pay</a> or <a href="revolut://app/mobile-topup" rel="noopener noreferrer" target="_blank">Google Pay</a>. If you haven’t got Apple Pay or Google Pay set up on your device already, you'll be prompted to set it up.If you have an Apple Watch, you can also add money to your account on the go. Open the Revolut app, scroll to the bottom of the balances screen, and hit the ‘( )’ button. Select the amount and then double-press the side button quickly to confirm the deposit.<h4>Which cards are supported?</h4>American Express isn't supported for adding money via Apple Pay or Google Pay.You can only add money by Apple Pay with cards issued in the following countries: Australia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, United Kingdom of Great Britain and Northern Ireland and the United States. More countries are coming soon.

How to Add Money with Apple/Google Pay

You can receive transfers from your employer directly into your Revolut account in AUD.If you want to have your salary paid into your Revolut account, you'll need your <a href="revolut://app/topup-bank-transfer" rel="noopener noreferrer" target="_blank">account details</a>, you can find them by following these steps:<ul><li>Go to the <a href="revolut://app/wallet" rel="noopener noreferrer" target="_blank">Home</a> Screen</li><li>Press '+ Add Money'</li><li>Select the currency in which you want to receive money by pressing the arrow pointing down</li><li>Press 'Change' and scroll down and select 'Regular Bank Transfer'</li></ul>This will take you to the selected currency details, you can share them with your employer, and request your paycheck to be transferred there.If you didn't receive your salary, check <a href="revolut://app/faq?key=question.what-should-i-do-if-a-transfer-doesn-t-arrive-to-my-revolut-account" rel="noopener noreferrer" target="_blank">this article</a>.