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Personal · Security and fraud

I don't recognise an ATM cash withdrawal

If you suspect that the payment is fraudulent, freeze your card to prevent further fraudulent withdrawals. To learn how to freeze your card, check out this FAQ.

Check if you made a withdrawal at the same ATM in the past:

  1. Go to your transactions list
  2. Type 'ATM' in the search bar

If you still don't recognise it, fill out our chargeback form. For steps on how to submit a chargeback, check this FAQ.

The chargeback process is a last resort and it can take some time for Visa or Mastercard to issue their ruling. Find more details in this blog post.