Trouble with my selfie verification for Wealth Protection
The selfie must be a 'live' picture, as in one that is taken in-the-moment, rather than from a gallery, a scan or a picture of an existing photo.
It must be taken by yourself, rather than by someone else and only you should feature in it.
Follow these steps when taking a selfie:
- Find good lighting, remove anything covering your face (e.g. glasses, or a hat) and ensure that you are the only person in the image
- Approve access to your camera
- Move your face into the oval in the middle of the screen, then wait until it turns green
- Press the image capture button to take a photo (in some cases this will be taken automatically)
- Verify if the selfie requirements are met
- Press 'confirm' and continue with the transaction
If for some reason you're still having trouble with the selfie verification, head to the in-app chat and we’ll help you complete these steps.