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For general transfer timeframes, read this FAQ. Remember to only count business days when calculating the expected arrival time (weekends and public holidays don't count).

Use our in-app incoming transfer tracker to track your transfer and get transfer timelines. The tracker will provide specific dates based on your transfer, but you can review the general next steps below.

If the estimated arrival date hasn't passed, there's no need to worry. The transfer is on schedule and will be processed in due course.

• Once the transfer arrives on our end, we'll notify you and it will be visible in-app right away
• We don’t have visibility on transfers that haven’t reached Revolut yet, even if they’ve left the sender bank

In the meantime, wait until the provided arrival date. If the provided date passes and the transfer still has not arrived, check your other currency accounts to see if the transfer was received in a different currency. If not, see the guidance below.

If the expected timeframe passed and your transfer didn’t arrive, the next steps must be taken by the sending bank and its partners, as they are responsible for ensuring the payment reaches Revolut. We advise taking the following actions for the best chance of receiving your transfer:

• Contact sender bank to locate the payment through their systems and their partners
• For SWIFT transfers, get a GPI tracker or Trace from the sending bank to track the funds
• Ask the sending bank to start a recall
• If you have a confirmation document, use our missing incoming transfer to open a case

In the case of international (SWIFT) transfers, this document must be a GPI Tracker as it will show exactly where the funds are. Other documents will only show that the transfer was sent, but won’t allow confirmation of where the funds are exactly.