Need a hand?

Just pop your question below to get an answer.

When am I going to receive payments to my Merchant account?

In most cases, your money will be available to withdraw from your Merchant account 24 hours after a sale is complete. Payments you receive from your customers will be settled into your Merchant account. To access these funds, you’ll need to move money from your Merchant account into your Business account.

In some exceptional cases, however, your Merchant account’s settlement time might be increased for a short while. We’ll let you know if we’re increasing the settlement time on your account. We might ask you to provide supporting documents and information, like past invoices, financial data, and proof of customer acceptance, for our team to review and consider reducing your settlement delay back to 24 hours.