Need a hand?

Just pop your question below to get an answer.

Topics
Business
Getting started with a Merchant accountWhat is a Merchant account?Eligibility to open a Merchant accountHow do I apply for a Merchant account?Prohibited and restricted industries for a Merchant accountSubmitting documents for a Merchant accountUpdate website in Merchant accountGranting team access to Merchant accountWhat is a linked Business account to a Merchant account?I was denied a Merchant account — can I appeal?
Restrictions to my Merchant accountWhat should I do if my Merchant account is blocked?Why can't I withdraw money from my Merchant account?I don't need a Merchant accountWhat is a rolling reserve?Can I appeal a closed Merchant account?
Receiving Merchant paymentsMethods to receive payments from customersWhen will I receive payments to my Merchant account?How can I move funds from my Merchant account to my Business accountMerchant payment declined or failedSupported currencies and cardsMaximum payment amount per transaction
FeesCost to accept card paymentsWill I be charged for foreign currency exchange fees for using a Merchant account?Will I be charged for withdrawing funds from a Merchant account?
Request money with payment linksPayment links vs payout linksWhen will I receive funds from a payment link?Customise payment linksCreate a payment linkCurrencies and cards supported for Payment LinksWhat is the maximum amount I can receive via a payment link?
Revolut Reader and product catalogueOrdering and tracking a card readerSetting up a Card ReaderTransactions with the Revolut ReaderProduct catalogue
Tap to Pay on iPhoneSetting up Tap to Pay on iPhoneAccepted payment methods and feesWhat can I do if Tap to Pay fails to read a contactless card?
Revolut PayWhat is Revolut Pay?How do I use Revolut Pay?Can I offer Revolut Pay?
Refunding Merchant paymentsRefund Merchant paymentsWhen will the refund reach my customer?Status of a merchant refundWill I be charged for a refund from my Merchant account?What if I don’t have enough balance in my Merchant account for a refund?
Merchant disputes and chargebacksWhat is a chargeback on my Merchant account?How to manage Merchant chargebacksMerchant chargebacks feesHow can I see the status of active disputes in my Merchant account?How to reduce the chance of chargebacks on my Merchant accountWhat documents can you submit to defend a Merchant dispute?Why is my Merchant account balance in negative?Who receives Merchant chargeback communications?
Merchant account fraud protectionWhat transactions to Merchant account are exempt from SCA?How does Revolut protect merchants and their customers from fraud?
How to close my Merchant account