Need a hand?

You can find the reason your business verification failed in the in-app 'Home' screen under 'Requires action'.

• The required documents are missing certification
• The documents you provided are older than the required timeframe
• The business details in the provided documents, for example, the name and registration number don't match your application
• Your business status shows as inactive on official registries

Specific requirements for accepting the document are listed in this FAQ. Make sure to submit the original deeds of incorporation ('Copia Autorizada').