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Documentation required to file a claim

Supporting documents

Depending on the type of claim you’re raising, you may need to provide the following documents to support your claim. 

Trip delays, cancellation or curtailment

  • Confirmation letter from carrier with date, cause, and duration of delay
  • Medical certificate for cancellations due to illness or COVID-19

Baggage loss, theft, damage or delay

  • Police or incident report(s)
  • Receipts for lost, stolen, or damaged items
  • Repair quote(s)
  • Baggage receipt/delivery confirmation

Loss and theft of travel documents

  • Incident report/receipt from embassy, consulate, or relevant authority
  • Police or incident report(s)

Medical expenses

  • Medical certificate(s) and receipts
  • Proof of emergency expenses

Car Hire Excess

  • Copy of rental agreement
  • Photo of driving licence
  • Card statement with final rental company charges
  • Written correspondence with rental company
  • Final invoice from rental company
  • Police report if applicable
  • Details of other parties