Need a hand?

We accept a variety of documents to verify your residential address. All documents must meet the criteria outlined in this FAQ in our Help Centre.

• Payslips reporting residential address

• Utility bills related to your property, such as electricity, water, gas, council tax, landline telephone, broadband, and internet bills. Mobile service bills are not accepted
• House purchase agreement or deed
• Lease or rental agreement. These must be signed by both the landlord and tenant

• Any letter or notification from the government or recognised public authorities or servants
• Receipts of pension benefits
• Receipts of unemployment benefits
• Receipts of housing benefits

• ID, passport, driving licence, or residence permit documents that include your address