Issues with your lounge pass
When checking in at the lounge, present your QR code
- If the lounge has an issue reading your QR code, give your Membership Number, which you will find directly under the QR code on your pass
- If you are trying to purchase a Lounge pass for a specific airport, but it does not appear in the list, it sadly means that it's not one of our supported lounges
- You can be refused access to a lounge in spite of having a Lounge pass
- Individual lounges could also have their own terms, and can refuse entry in case of capacity constraints, repair works, and other valid reasons