How can we help?

Get the answers you need for any issues or questions you may have. Our Help center is here to provide support and solutions for you.

Security and fraud

How to report a fraudulent transaction?I was not supposed to be charged by a specific merchant I have been hacked

Profile and plan

My plan and benefits How do I verify my identity?Update personal details

Transfers

When will the bank transfer reach my Revolut account?My beneficiary has not received my bank transfer, What can I do?How do I send money to a bank account?

Referrals

Why haven't I received my Referral Campaign reward?What are the conditions for the Referral Campaign?Invite friends to Revolut

Adding money

My top-up by card failed How can I add money to my Revolut account?Can I deposit cash or cheques to my Revolut account?

Transactions

Why is my transaction pending?Cancel or revert a pending payment Why has my transaction been declined?

Cards

I have not received my card. When will my card be delivered?My physical card is not working Card order limits

Subscriptions and upcoming payments

I am getting charged for a subscription I blocked or I was not aware I was signing up for Cancelling Direct Debits What are Scheduled Payments?

Currencies and commodities

Currency Exchanges Commodities

Products and perks

Airport Lounges & SmartDelay Shop with Revolut More Revolut Offerings

Other topics

Support for Ukrainian Refugees Signing Up to Revolut Revolut Web App