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REVOLUT TECHNOLOGIES JAPAN, Inc. is registered as a Class 2 Funds Transfer Service Provider (Director General, Kanto Local Finance Bureau 00060). REVOLUT TECHNOLOGIES JAPAN, Inc. is a member of Japan’s Payment Service Association.

To check the reason of your failed top-up, go to <a href="revolut://app/transaction-list" rel="noopener noreferrer" target="_blank">transactions' section</a>, open your top-up attempt, tap 'Get help' and select your problem to see the exact reason.The most common reasons are:<ul><li> Due to 3D secure - ensure you have good internet connection, your app is updated to the latest version, and try to top up again. If it fails, contact the 'Card Payment' division of your bank to check if they're currently experiencing any issues with 3D secure authentication, and if 3D secure is enabled.</li><li>Due to AVS address mismatch - ensure the postcode of your card's billing address in your bank matches the one provided in Revolut app. You can update it in '<a href="revolut://app/topup" rel="noopener noreferrer" target="_blank">Top-up</a>' section → press 'edit' → tap on 'i' → edit the Billing postal/ZIP code. If the address is matching, please <a href="https://revolut.com/app-form/f4275850-99ea-4b88-a6ef-0db90e2ebbad" rel="noopener noreferrer" target="_blank">chat to us</a> and provide a screenshot of your bank statement showing the last card top-up (with matching card confirmation code) done to your Revolut account.</li><li>Due to insufficient funds - if you have enough funds, contact your bank directly to clarify this issue, as it can't be fixed on our side.</li><li><a href="revolut://app/faq?key=question.what-cards-and-currencies-are-supported" rel="noopener noreferrer" target="_blank">Due to unsupported card</a>.</li><li>Due to the bank declining the transaction - contact the 'Card Payment' division of your bank and explain that you authorise transactions to Revolut to lift the limitations off your card.</li></ul>You can always try to add money via different top-up method: <a href="revolut://app/topup-bank-transfer" rel="noopener noreferrer" target="_blank">bank transfer</a> or another <a href="revolut://app/topup-card" rel="noopener noreferrer" target="_blank">bank card</a>.

Adding money

My top-up by card failed

At Revolut, you can choose between several methods to add money to your account:<ul><li> With bank transfer – read more <a href="revolut://app/faq?key=question.how-do-i-transfer-money-to-my-revolut-account-from-another-bank-account" rel="noopener noreferrer" target="_blank">here</a>.</li><li>With card – read more <a href="revolut://app/faq?key=question.adding-money-by-card" rel="noopener noreferrer" target="_blank">here</a>.</li><li>With money from other Revolut users – read more <a href="revolut://app/faq?key=question.requesting-money" rel="noopener noreferrer" target="_blank">here</a>.</li></ul>

How can I add money to my Revolut account?

Unfortunately, we don't accept cash deposits or cheques to your Revolut account at this time.You can always add money to your Revolut account through <a href="revolut://app/topup-method" rel="noopener noreferrer" target="_blank">other methods</a>.

How can we help?

Adding money

My top-up by card failed

Can I deposit cash or cheques to my Revolut account?

How can I add money to my Revolut account?

More Help with Adding Money