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Declined card payment is not visible

This issue may be with the merchant or your payment method. Here are some tips:

Switch payment methods

  • In person: try chip and PIN, contactless, Google Pay
  • Online: enter details manually or use Google Pay

Use a different card

  • See available cards here
  • Add another card from your Cards list to Google Pay

Fill out this form to help us fix the issue.

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If your physical card fails at one shop but works with Google Pay, try it elsewhere, as it could be a card reader issue.

If it still doesn't work, check for damage and consider ordering a replacement (fees may apply).