Need a hand?

If your card is declined, but the declined transaction isn't showing in your app, it's probably because:

• the merchant is experiencing technical problems
• the merchant declined the transaction because of regional restrictions or security controls on their side
• the merchant couldn't accept your card because of the format (e.g. single-use or virtual card) or because it's a Revolut card
• your card is physically damaged (only affects physical card payments)

• If you're paying in person, try chip and PIN, contactless, or Google Pay
• If you're paying online, try entering your details manually or using Google Pay

• See available cards
• Create a virtual card
• Add another card from your cards list to Apple Pay or Google Pay and try to pay again

You can also fill out this form to help us raise your case directly with the merchant.

If you're trying to pay with your physical card and the same method (chip and PIN, contactless, or swipe) continues to fail, check for damage and consider ordering a replacement card in-app. Fees may apply.