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Why has my card payment been reverted?

If you see a reverted payment or a transaction state changes from pending to reverted, it means a merchant has decided to cancel a payment, or that they didn't claim the funds within the allocated time. Please get in touch with the merchant to understand the reason of cancellation.

The payment cannot be re-attempted from our system.

👉 If you've already received the goods or services, then don't worry — they can still claim the money via a separate transaction OR charge you with a delay in a few days time. If that happens, the payment will appear in your app as a 'delayed payment'. Learn more about 'delayed transactions' in this FAQ.

If you’re expecting a refund and the transaction was reverted, there won't be a separate refund transaction as the original transaction was reverted.