How can I download an account statement for a specific currency?
Account statements can be downloaded for any available currency. These statements will contain the following information:
- Account holder details (name and address)
- Local and international details of your Bank Identifier Code (BIC) and International Bank Account Number (IBAN)
- Balance summary
- Pending, completed, and reverted transactions
- Personal and group Pocket transactions
In Japan, international details on the statement are only for sending funds, as we do not support receiving international transfers from external banks. For more details, see this FAQ.
To get an account statement for a specific currency:
- Go to 'Home' on the bottom menu
- Tap 'Accounts' below your balance and select the desired currency
- Tap 'More(...)' and select 'Statement'
- Select the time period, choose a document type (PDF or Excel) and tap 'Generate'
We don’t issue hard-copy documents or provide stamps on requested documents; all statements and confirmation documents are electronically generated.