Change my address
Address is in Japan
To change the address in Japan, request live support by typing 'Live agent' in the in-app chat.
Before the change, you'll be asked to provide a photo of yourself while holding either your driving licence, My Number Card, or residence card. This is to verify your identity, so make sure that your face and ID are both fully visible, and that the picture is clear. Your Revolut card won't be accepted as a valid ID.
Additionally, you'll be asked to provide proof of address.
Acceptable documents for proof of address
- Drivers Licence or Certification of Driving History: both sides if the new address is on the back
- [Non-JP nationals only] Residence Card or Special Permanent Resident Certificate: both sides if the new address is on the back
- My Number Card: front side only (upload the front side of the document ONLY where the new address is provided, as your My Number number is sensitive information)
- Copy of Certificate of Residence: issued within 6 months. Mask the Permanent Domicile, My Number, and Certificate of Residence Code
- Utility bill receipt (landline telephone bill, electric bill, water bill, gas bill): issued within 6 months
- National or local tax receipt or tax payment certificate: issued within 6 months
- Social insurance premium receipt: issued within 6 months
Address is outside of Japan
If you are moving out of the country, you'll need to close your Revolut account to open a new one in a supported country. You can't have multiple accounts or retain your current account if you are no longer a resident.
In the Revolut app:
- Tap your profile icon in the top-left corner
- Tap 'Account'
- Select 'Close account'
Follow the prompts required for account closure, including removing all balances and waiting for pending transactions to complete. Learn more about account closure requirements in this FAQ.