Need a hand?

If we need you to provide proof of identity, you'll get an email, push notification, and a banner on your Home screen in-app. To submit, simply tap any notification we send you about your identity checks and follow the steps we provide to submit your proof of identity.

If you don't see any prompts for this information in-app, check your emails as we may already have everything we need. If you're having issues with identity verification, visit this FAQ in our Help Centre.

We’ll give you a deadline to send the new document by. Your account will keep working until this deadline, but afterwards it may be temporarily restricted until you can provide valid proof of identity.

• The types of document we accept are listed on the submission screen in-app
• Your documents must be up-to-date
• The name on your document must match the name on your Revolut account

• Update your Revolut app to the latest version
• Make sure your document is clear and easy to read
• Capture the entire document. Don't fold, crop, or exclude any part of it
• Upload a photo of the original, physical document
• We can't accept pictures of copies, scans, or device screens

For verification using an IC chip and selfie

• Use a smartphone that supports near field communication (NFC)
• Make sure that NFC is turned on in your device settings
• Enter the correct codes or PIN codes to read the IC chip