How do I submit My Number information?
Why we need this information
In accordance with the Act on Submission of Statement of Overseas Wire Transfers for Purpose of Securing Proper Domestic Taxation, we require customers to provide their My Number information to be able to use our services. These services include:
- International transfers (inbound and outbound)
- Overseas ATM withdrawals
- Donations via cross border payment
Without submitting your My Number information, you will be unable to send or receive money internationally, even between other Revolut customers.
How do I submit the My Number document?
You can submit your My Number document by using this link, or tapping the notification you receive when your transfer fails.
We always aim to finalise your My Number verification as soon as possible. The process usually takes a couple of hours but may take up to a few business days. We appreciate your patience.
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Supported document
To verify your My Number information, we only accept your My Number card (マイナンバーカード): both front and back side.
For more details on how to obtain it, refer to the My Number card website. You can visit the Japanese or English version of the website. You can also go to your nearest city hall to get more information.