Why was my account closed?
We may suspend or close your account immediately or/and take other measures that we deem necessary and appropriate in certain situations.
These situations include, but aren't limited to the list below:
- If you use the Revolut app or Revolut card for improper or illegal purposes (including, for example, fraudulent or money laundering purposes), or are committing improper or illegal acts, or if we have reasonable grounds to suspect that you're committing such acts (including the above-mentioned use).
- You haven't given us (or someone acting on our behalf) any information we reasonably need, or we have good reason to believe that information you've provided is incorrect or false.
- You're no longer living in Japan, and you fall under a non-resident status.
- The identity verification document you shared with us has expired or become invalid.
- You've broken any of our terms and conditions, and haven't put the matter right within a reasonable time of us asking you to (but if it’s material breach, or if there’s no remedy for the state of breach, no period for remediation will be given).
- We have a good reason to think that if you continue to use your account, it could damage our reputation or goodwill.
- We’ve asked you to repay money you owe us and you haven't done so within a reasonable period of time.
- We have to do so under any law, regulation (including self-regulatory rules), guidelines, or order, direction, or request of a court, administrative authority, etc.
For more details, you can refer to section 22 in the Personal Terms of Your Revolut Account.
We will contact you through the Revolut app, email, or other way we consider appropriate when we close your account.