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Topics
Personal · Profile and plan · More help with my profile · Uploading Documents

How do I upload a document?

Follow these steps when taking a live-picture of your physical identity document:

  1. Go to the Profile section and select ‘Account’.
  2. Choose 👤 'Personal details' and tap on 'Verify my identity'.
  3. Select your nationality and choose the document(s) from the list (e.g., Passport, Identity Card).
  4. Ensure your document is valid and not expired, if it is, try using a different one.
  5. Take a live-picture of the document - align the document within the frame, ensuring all four corners of the document are visible.
  6. Check if picture of your document is clear and fully readable.
  7. Press confirm and continue the sign-up process.