Need a hand?

A 'pending' status means the transfer is with us, but we need to complete some final checks before releasing the funds to your account. Common reasons for a pending transfer:

• We're waiting for required information from the sending bank
• The transfer needs to be reviewed to meet regulatory requirements

Pending transfers are usually processed within 3 business days. You should wait up to 5 business days before reporting the transfer as delayed or seeking support. If the transfer is still pending after this time, please contact our support team for help.

A 'reverted' status means we were unable to process the transfer, and the funds should be sent back to the sender's account. Common reasons for a reverted transfer:

• The transfer details were incorrect or incomplete (e.g. a missing reference number)
• The transfer amount was over ¥1,000,000 (or currency equivalent)
• We requested missing personal information for your Revolut account and didn't receive it in time

International transfers will automatically be returned to the sender. If the reverted funds were a local bank transfer, depending on your sender bank's T&Cs, you will need to go through a recall procedure called 'kumimodoshi' to have the funds returned. Here's how to do it:

• Request the 'Kumimodoshi' (recall request) from the bank that sent the money
• The bank will contact Revolut (this typically takes 1–2 business days)
• Revolut will reply to the bank (this typically takes 1–2 business days)
• The bank will complete the procedure (this typically takes 5–10 business days)

International (SWIFT) transfers can take up to 15 to 20 business days due to the multiple intermediary banks involved to be returned.