Need a hand?

In the Revolut mobile app:

• Go to 'Home' on the bottom menu
• In your transactions list, tap the reverted transfer
• Scroll down and tap 'Get help' for specific troubleshooting steps

If the reverted funds were a local bank transfer, depending on your sender bank's T&Cs, you will need to go through a recall procedure called 'kumimodoshi' to have the funds returned. Here's how to do it:

• Request the 'Kumimodoshi' (recall request) from the bank that sent the money
• The bank will contact Revolut (this typically takes 1–2 business days)
• Revolut will reply to the bank (this typically takes 1–2 business days)
• The bank will complete the procedure (this typically takes 5–10 business days)

Funds reverted for international transfers should take 15-20 business days. Once a transfer has been reverted, we're unable to reassign it to the recipient account, nor can we expedite the return process.

If your reverted transfers exceeded the timeframe, contact our support team through the in-app chat in order to get a return confirmation, which will help the sending bank locate the funds.

The timing of the transfer reversal, when incorrect account details are used, is determined by the originating bank. We can't track or influence its status before it's completed.

• Check your registered email address for any requests from us and follow the instructions
• Make sure you’ve used the correct account details for receiving a bank transfer, as explained in this FAQCheck your registered email address for any requests from us and follow the instructions
• Make sure you’ve used the correct account details for receiving a bank transfer. See this FAQ
• Make sure you’ve used the correct account details for sending a bank transfer. The beneficiary name should be as in the bank details (may be Revolut’s name) and the account number. Visit this blog post
• You can receive up to ¥1,000,000 per transfer (or currency equivalent). This limit applies to all transactions due to our registration as a Type 2 Funds Transfer Services Provider
• If you’re expecting a transfer from abroad, your account must have verified MyNumber information. See this FAQ for more