Need a hand?

Just pop your question below to get an answer.

Topics
Personal · Transfers · Other issues with bank transfers

Why was the transfer to my account reverted?

How to check why your transfer was reverted

In the Revolut mobile app:

  • Go to 'Home' on the bottom menu
  • In your transactions list, tap the reverted transfer
  • Scroll down and tap 'Get help' for specific troubleshooting steps

Recall procedure

If the reverted funds were a local bank transfer, depending on your sender bank's T&Cs, you will need to go through a recall procedure called 'kumimodoshi' to have the funds returned. Here's how to do it:

  • Request the 'Kumimodoshi' (recall request) from the bank that sent the money
  • The bank will contact Revolut (this typically takes 1–2 business days)
  • Revolut will reply to the bank (this typically takes 1–2 business days)
  • The bank will complete the procedure (this typically takes 5–10 business days)

When will I receive the reverted funds?

Funds reverted for international transfers should take 15-20 business days. Once a transfer has been reverted, we're unable to reassign it to the recipient account, nor can we expedite the return process.

If your reverted transfers exceeded the timeframe, request live support by typing 'Live Agent' on chat in order to get a return confirmation, which will help the sending bank locate the funds.

The timing of the transfer reversal, when incorrect account details are used, is determined by the originating bank. We can't track or influence its status before it is completed.

Common reasons for transfers being reverted:

  • Check your registered email address for any communication from us asking for documentation or additional information
  • Follow the instructions provided in the email to resolve the issue
  • Check which account details to use for receiving a bank transfer in this FAQ
  • Confirm that you have used the accurate account details. To ensure your bank transfer is successful, the beneficiary name should be Revolut (as displayed in the bank details) and account number without a mistake. For more details, check out this blog post
  • Currently, we can receive up to 1 million yen per transfer. To receive more than that, divide the amount into smaller transfers
  • Currently, when it comes to external banks, you can receive transfers only from local Japanese banks in Japanese yen