Need a hand?

First, make sure you have the latest version of the Revolut app installed on your device. If you're having trouble finding a transfer in-app that was sent to you by another Revolut customer, here's what you can do:

• Double-check with the sender that they used the correct details, such as your Revtag or phone number
• Check other currency accounts by tapping 'Accounts' from your 'Home' tab
• If the sender is from a different country, check if your My Number document is verified. For more details, read this FAQ

If you've tried all of the above and still can't find the transfer, ask the sender to reach out to Revolut Support via the in-app chat.

If a Revolut-to-Revolut transfer was completed, that means the recipient’s account was active at the time. If your recipient has forgotten their passcode or phone number, they can access their account by following the steps below:

• If they've forgotten their passcode, they need to enter their phone number on the log-in screen, then tap 'Forgot your passcode?' and follow the prompts
• If they lost access to their phone number, they'll need to dismiss any pre-filled login details, then tap 'Log in'. They can then try logging in using another method, or tap 'Lost access to my phone number' and follow the prompts.