Need a hand?

If you're unable to send or receive transfers from other Revolut customers, check your profile to make sure your account is verified and is not restricted. Ask the recipient to do the same, as the problem may be coming from their side.

For more information about restricted accounts, read this FAQ in our Help Centre. To learn more about verifying your identity, visit this article. Additionally,‌ the recipient may have blocked you, which could be the reason the transfer isn't going through.

If internal transfers are disabled, your transfers to or from other Revolut customers won't work. Check if you and the recipient have the 'Make me discoverable' option turned on. To do this:

• Tap your profile icon in the top-left corner
• Select 'Privacy'
• Check if the toggle under 'Make me discoverable' option is turned on

Revolut must complete necessary checks, by law, to validate the security of all transfers. If your transfer doesn't meet the requirements of this check, it will be declined.

If you don't have enough funds to complete a transfer, you won't be able to fulfil a request or send a new transfer. If that's the case, you'll need to add money to your account.

If you're trying to send a transfer to a customer from a different country, check that your 'My Number' document is verified correctly. For more details, check this FAQ.

Money added by card can't be transferred, either as a bank transfer or a transfer to another Revolut customer. To check your current monetisable balance in-app:

• Tap your profile icon in the top-left corner
• Select 'Your plan'
• Select 'Monetisable balance'