Need a hand?

• Lack of MyNumber verification: to make transfers abroad (including P2P transfers to other Revolut entities), you need to make sure your MyNumber document is verified
• Lack of monetisable balance: to make transfers or withdraw cash, you need to top up your account via a bank transfer
• Compliance reasons: Revolut must complete checks in accordance with the law to validate the security of the transfer process
• Locked or unverified account: if your account has restrictions or is not verified, transfers may be declined. Complete the necessary processes and wait for verification
• Insufficient funds: standing orders (recurring transfers) commonly face this problem. If you don't have enough funds, you should receive a notification 24 hours before the scheduled payment which will remind you to add money in time for the payment

If the transfer ‌fails, the funds won't leave your account, and you won't need to wait for their reversal. They should be available instantly.

• Unsupported recipient: we're unable to make transfers to certain recipients. This includes some cryptocurrency exchanges, transfers to certain countries, banks, and merchants
• Incorrect recipient details: if the recipient account details don't match, the recipient's bank may reject the transfer
• Recipient account closed: the account you are transferring to may be closed. Make sure the recipient account details are up to date

If you're having difficulty creating a recipient, check out some of the most common reasons (and solutions) below:

• Account number is invalid: in such cases, you should reach out to the recipient to double-check their details
• Postcode or address isn't valid: in this case, change the postcode to a correct one
• IBAN is invalid: double-check the recipient details to see if there aren't any potential errors