Need a hand?

Reasons why your Cash deposit barcode might not be accepted in-store:

• Ensure the retailer is an authorized POS for 'Paysafecash'
• Inform the retailer about your cash top-up using the respective product name
• If the authorized retailer still encounters issues with the barcode, try refreshing and regenerating it
• Check the expiration time of your top-up code before use. Create a new code if expired (30-minute validity)

If the issues still persist, click 'Report an issue' on the barcode screen.